frequently asked qwestions ⋆˚꩜｡
here's everything you need to know before, during, and after shopping at butterxiety 🌸
ORDERS & SHIPPING
#DC0996
1) how long does it take to receive my order?
ready stock orders: once payment is confirmed, i'll pack your order within 1–3 working days. after that it's with the courier, typically another 3–5 working days for west malaysia, slightly longer for east malaysia. you'll get a tracking number once it ships!
pre-order/made-to-order items: some items are made to order or released in limited pre-order batches. for these, allow 2–3 weeks from order confirmation for production, plus courier time (3–5 working days). the individual product listing will always state if an item is pre-order, so you'll know before you add to cart!
mixed orders: if your order includes both ready stock and pre-order items, everything ships together once the pre-order items are ready. the whole order follows the longer timeline. if you'd like your ready stock items sooner, place them as a separate order!
2) how much is shipping?
standard local shipping is RM15. spend RM67 and above and get free shipping.
*insert butterxiety 6 7 gif*
3) do you ship internationally?
not yet! malaysia only for now. follow @butterxiety on instagram for updates when that changes.
4) can i pick up my order instead?
pickup is available at butterxiety market booths only, there's no fixed studio address for pickup. follow @butterxiety on instagram to find out where i'll be next!
for pre-order items pick up, ensure u place order 3 weeks before the event starts :>
5) do you have a physical store?
no fixed store! you can find butterxiety at market booths. everything else is online at butterxiety.com 🌸 ** pssst, we're working on gettin' in for consignment :p
BLOOM & CUSTOM ORDERS
1) how does ordering a custom bloom work?
on the bloom product page, you'll find a built-in colour picker, designed specifically for butterxiety's bloom! you can design her feature by feature: the petals, the skin, the hair, the eyes, the lashes, the beads, all of it. you'll see a live preview update as you go, so you can play around until she's exactly right. don't forget to name her!
- i make her based on your submitted design — allow 2–3 weeks
- she ships to you once she's ready! 🌸
2) can my bloom look like me?
can, if you design her to look like you! then she'll look like the butterxiety version of you. she'll have your hair, your skin, your colours. so she's you, just butterxiety-fied! <3
3) can i make changes after submitting my colour choices?
if you'd like to tweak something, dm me @butterxiety on instagram/email me at fragmentsofsara@gmail.com within 24 hours of ordering, and we'll sort it out! after that, once i've started making her, changes can't be made. the colour picker is designed so you can take your time getting her right before committing.
4) can i cancel my bloom order after placing the order?
once production has started, cancellations and refunds aren't possible — she's already being made for you specifically. if you have second thoughts before that point, dm me @butterxiety within 24 hours of ordering.
RETURNS, EXCHANGES & CANCELLATIONS
1) do you accept returns or exchanges?
all sales are final. no returns, no exchanges, no cancellations once an order is placed.
if something arrives damaged or there's an error on my end, dm me @butterxiety within 3 days of receiving it with a photo and i'll sort it out.
WORKSHOPS & SERVICES
1) where are the workshops and photobooth held?
workshops and the live drawing photobooth are only available at selected butterxiety market booths — not every booth will have them. follow @butterxiety on instagram to find out what's available at the next event before you come <3
2) can i add the photobooth to my website order?
yes! on the butterxiety photobooth product page, there's a built-in tool where you can upload your photos, fill in 3 frames, drag to reposition, and see a live preview in the actual butterxiety strip layout. once you're happy with it, download your digital strip to keep — then add to cart to submit your order!
from there, i'll draw you and whoever's in your strip in butterxiety style and ship the physical printed version to you 🌸 a few things to note:
★ flat rate RM15, max 2 people per strip
★ poses matter! since i'm drawing you butterxiety-fied (not a portrait), the clearer the pose, the better she'll turn out :>
★ the physical strip ships together with the rest of your order
3) can i book a private workshop or event?
dm me @butterxiety or email fragmentsofsara@gmail.com and let's discuss! 🌸
THE BORING BUT IMPORTANT STUFF
who 'we' are: butterxiety studio (SSM: 202603060497), based in kuala lumpur, malaysia. run by one person, sara. reach me at fragmentsofsara@gmail.com or @butterxiety on instagram.
★ orders: by placing an order on butterxiety.com, you're confirming that your name, address, and email are correct. i'm not responsible for orders that can't be delivered because of a wrong address at checkout, so please double check before you pay!
orders are only processed after payment is confirmed.
★ bloom & made-to-order items bloom is made to order — just for you. by placing a bloom order, you agree to:
✿ confirm your colour choices are final before submitting — changes are only possible within 24 hours of ordering
✿ allow 2–3 weeks production time from order confirmation, plus courier time
✿ once production starts, cancellations aren't possible. she's already being made for you specifically <3
★ cancellations, returns & exchanges: all sales are final. no cancellations, returns, or exchanges — except for items damaged in transit (see FAQ above).
if i made an error on your order, we'll do something about it. just reach out within 3 days of receiving it with a photo 🌸
★ intellectual property: all artwork, characters, and designs created by butterxiety studio are my intellectual property. whether you found them on butterxiety.com, on any other platform, or on a product you purchased. please don't reproduce, resell, use them commercially, or pass them off as your own.
if you'd like to collab or license anything, email me. always open to a conversation <3
★ shipping once your order is with the courier, i'm not responsible for delays or losses on their end. i'll always provide tracking and do my best to help if something goes wrong, but once it leaves my hands, it's in theirs.
★ privacy your details (name, email, address) are used only to process and deliver your order. i'll never sell your data. if you opted into the newsletter, you'll hear from me occasionally about new drops and general chaos. unsubscribe anytime, no hard feelings... maybe a bit :< i'm sensitive :<
★ changes to these terms i might update this page occasionally. whatever's here is the current version.
last updated: 15th april 2026